Policies

Privacy Policy

This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a 'User') of the website ('Site'). This privacy policy applies to the Site and all products and services offered by company.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use 'cookies' to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Company may collect and use Users personal information for the following purposes:

To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Refund Policy

30 Day Happiness Guarantee:

Our "30 Day Happiness Guarantee" is designed to ensure your complete satisfaction. If, within thirty (30) days of receiving your order, you have any feedback, questions, or if you simply feel the product isn't meeting your expectations, we encourage you to reach out directly.

While we don't offer traditional returns or refunds for food products, we stand by our commitment to your happiness. If a product hasn't met your expectations, we'll work together to find a resolution, whether it's through product replacement, an alternative item, or personalized guidance on product use, or a coordinated buy-back of unused goods.

Working Together for Your Satisfaction:

Our small team at Hoodoo Hot is dedicated to providing a personalized experience for each customer. Please contact us via email at hoodoohot@gmail.com with any concerns or feedback. Whether you have questions about product usage or you're not completely happy, we are here to help and would love to hear from you.

As a small shop, we handle each customer interaction on a one-on-one basis. We believe in working directly with you to address any concerns or issues. If you're not satisfied with your purchase, let us know, and we'll collaborate to find a solution that leaves you happy and content.

Shipping Policy:

We lovingly prepare your order and packaging. We typically ship within two days of your order with exception on some holidays. If your order is being shipped, a tracking number provided to you with email updates sent to keep you updated!

Terms of Service

These general conditions of sale apply to all transactions concluded through the websites of the Hoodoo Hot, LLC network. A "client" is any natural or legal person making an order with Hoodoo Hot, LLC that is validated via our secure payment platforms, or by check or cash.

Order

Any order placed on a site belonging to the company Hoodoo Hot, LLC implies full and unreserved acceptance of these general conditions of sale.

Price

The prices are indicated in U.S. Dollars all taxes included, excluding shipping and processing of your order. The price of items can be changed at any time. However, the price applied to an order will be that announced at the time of the order.

Payment

Payment is due immediately on the date of the order, including for pre-order products. You can pay by credit card. Secure online payment by credit card is made through the company and information transmitted is encrypted by software in the rules of the art and cannot be read during transport over the network. Any guarantee as to the security of this system is entirely the responsibility of the payment processing company and cannot be attributed to us.

The risks will be your responsibility from the date on which the ordered products have left our premises. However, in the event of a lost package, we will do everything necessary so that you still receive your product or that you are reimbursed according to your warranty. Contact us directly to coordinate any local pick-ups or deliveries.

Protection of personal data

In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify personal data concerning you. By adhering to these general conditions of sale, you acknowledge having read our personal data protection policy and consent to our collection and use of this data. By entering your email address on one of our network sites, you will receive emails containing information and / or promotional offers concerning products published by the company Hoodoo Hot, LLC or by our other partners. You can unsubscribe at any time. You just have to click on the link at the end of our emails.